Navigating the cost of living crisis: A guide for SMEs
If you’ve been feeling the pinch of rising costs and economic uncertainty, you’re not alone.
The cost of living crisis is impacting everyone, and it’s particularly tough for small businesses trying to not only survive but thrive.
But don’t worry, there are plenty of strategies you can implement to not only navigate these challenging times but also set your business up for future success. Here’s how.
Understanding the cost of living crisis and its impact on SMEs
The current cost of living crisis has been driven by a combination of factors, including rising inflation, labour market pressures, and global supply chain disruptions.
Here’s a closer look at why we’re in this situation and what it means for SMEs:
Why are we in a cost of living crisis?
Inflation: Inflation rates have surged due to various factors, including the economic rebound post-COVID-19, supply chain disruptions, and increased demand for goods and services. The rising prices of everyday goods and services mean that people are spending more to maintain their standard of living.
Supply Chain Issues: Global supply chain disruptions, exacerbated by the pandemic and geopolitical tensions, have led to delays and increased costs for raw materials and finished goods. This has resulted in higher prices for products and services.
Labour Market Pressures: There is increased competition for skilled labour, leading to higher wages and additional costs for businesses looking to attract and retain talent.
Impact on SMEs
For SMEs, the cost of living crisis means tighter profit margins, increased operational costs, and a more challenging business environment.
Consumers are more cautious with their spending, which can lead to reduced sales.
Additionally, businesses face higher expenses for everything from raw materials to wages, making it crucial to find ways to operate more efficiently and maintain profitability.
Review and adjust your pricing strategy
With costs rising, it’s crucial to review your pricing strategy regularly. However, increasing prices can be a tricky balancing act — you don’t want to drive away customers, but you need to maintain your margins.
Communicate Transparently: If you need to raise prices, be honest with your customers. Explain why the increase is necessary and how it helps maintain the quality of your products or services.
Offer Value Bundles: Create bundles or packages that offer value for money. Customers are often more willing to pay a bit more if they perceive they’re getting a good deal.
Introduce Tiered Pricing: Offer different levels of products or services at varying price points. This can cater to a wider range of customers with different budgets.
Optimise your operations
Running a tight ship can save you significant costs and improve your overall efficiency. Look for areas where you can cut back without compromising quality.
Automate Where Possible: Use technology to automate repetitive tasks. Accounting software, customer relationship management (CRM) systems, and inventory management tools can save you time and reduce errors.
Review Supplier Contracts: Renegotiate contracts with your suppliers or look for alternative providers who can offer better rates or terms.
Energy Efficiency: Implement energy-saving measures to reduce utility bills. Simple changes like switching to LED lighting, using energy-efficient appliances, and encouraging energy-saving practices among staff can make a big difference. To help with this, our friends at OVO Energy are offering a $200 credit paid over 12 months for new customers, when a new business customer signs up.
Enhance customer engagement
Keeping your customers engaged and loyal is more important than ever. In times of crisis, building strong relationships can ensure they keep coming back.
Personalised Marketing: Use your CRM system to track customer preferences and tailor your marketing efforts to meet their needs. Personalised emails, offers, and recommendations can significantly boost customer satisfaction and sales.
Loyalty Programs: Introduce or revamp your loyalty program. Reward customers for repeat purchases with discounts, exclusive offers, or free products.
Engage on Social Media: Stay active on social media platforms where your customers spend their time. Regular updates, engaging content, and prompt responses to comments and messages can strengthen your connection with your audience.
Diversify your revenue streams
Relying on a single source of income can be risky, especially in uncertain times. Diversifying your revenue streams can provide a safety net.
Expand Your Product Line: Introduce new products or services that complement your existing offerings. This can attract new customers and increase sales from existing ones.
Go Digital: If you haven’t already, consider selling your products online. An e-commerce store can reach a broader audience and provide an additional revenue stream.
Offer Subscriptions: Introduce subscription services for products or services that customers need regularly. This can provide a steady and predictable income.
Invoice Promptly: Ensure invoices are sent out promptly and follow up on late payments. Offering early payment discounts can encourage customers to pay sooner.
Manage Inventory: Keep a close eye on your inventory levels. Overstocking ties up cash that could be used elsewhere, while understocking can lead to missed sales opportunities.
Access Financial Support: Look into government grants, low-interest loans, or financial assistance programs that can provide temporary relief during tough times.
Invest in staff training
Your team is your greatest asset. Investing in their development can improve productivity and morale, leading to better business performance.
Cross-Training: Train your staff to perform multiple roles. This not only increases flexibility but also ensures that your business can continue to operate smoothly if someone is absent.
Customer Service Training: Excellent customer service can set you apart from competitors. Ensure your staff are trained to handle customer inquiries and complaints effectively.
Stay Updated: Keep your team informed about industry trends and changes. Regular training sessions or workshops can ensure they have the skills and knowledge to adapt to new challenges.
Keep an eye on the big picture
While it’s important to manage day-to-day operations, don’t lose sight of your long-term goals. Regularly reviewing your business plan can help you stay on track.
Set Clear Objectives: Define your short-term and long-term goals. Having clear objectives can help you focus your efforts and measure your progress.
Monitor Key Metrics: Keep track of key performance indicators (KPIs) such as sales, profit margins, and customer retention rates. Regularly reviewing these metrics can help you identify areas for improvement.
Adapt and Innovate: Be open to change and willing to innovate. The business landscape is constantly evolving, and staying flexible can help you stay ahead of the curve.
Setting up for success
Navigating a cost of living crisis is no small feat, but with the right strategies, SMEs can not only survive but lay the foundation for long-term success.
By constantly reviewing and adjusting the above parts of your business, you can set yourself up for success in these challenging times.
Remember, you’re not alone in this journey. Leverage the support available to you, whether it’s through industry networks, government programs, or technology solutions like MYOB.
Information provided in this article is of a general nature and does not consider your personal situation. It does not constitute legal, financial, or other professional advice and should not be relied upon as a statement of law, policy or advice. You should consider whether this information is appropriate to your needs and, if necessary, seek independent advice. This information is only accurate at the time of publication. Although every effort has been made to verify the accuracy of the information contained on this webpage, MYOB disclaims, to the extent permitted by law, all liability for the information contained on this webpage or any loss or damage suffered by any person directly or indirectly through relying on this information.
