Communication

Confounded co-founders: What to do when business partnerships go bad

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By Mark Phillips

The stresses of jointly running an SME can strain most interpersonal business relationships, sometimes to the point where co-founders believe they can’t continue. Fortunately, an equitable solution may not be out of reach, writes Mark Phillips.

3 steps to make your digital customer experience more human

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By Renae Smith

Regardless of size or category, consumer-facing businesses must invest in their customer experience as a competitive advantage. In an increasingly online world, this means striking the balance between automation and the human touch, writes Renae Smith.

5 reasons why the phone call is still best for business

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By Ailsa Page

Are you reluctant to use the phone to communicate with customers? Many people fear being seen as one of ‘those annoying callers’, but that doesn’t stop it from being one of the most effective methods of communication for business.

What you need to know about your business website

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By Beatrix Holland

Hanging out your shingle used to mean putting up a sign to let people know that you were in business. The best comparison today is setting your website live.

Sacré beurre! The art of communicating price rises

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By James McGrath

The price of croissants in France is about to go up, which is scandalous, to say the least!