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Susan Rochester

Managing Director, Balance at Work
Susan Rochester has been a people management consultant, coach and trainer since 1998. Her qualifications include MHRM and FIML. She has helped people in many industries and co-created ‘To the Top: How Successful Leaders Lead in the Zone’ and ‘Successful Recruitment: Transforming Your Business through Best Practice’. Susan dreams of a world where more of us will have more time to spend doing work we love. Find out more at balanceatwork.com.au.

Articles by Susan Rochester

How to leave your small business in good hands

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By Susan Rochester

As a small business owner, your succession plan is one of the most important plans you can have — but most leave it far too late.

Top 5 feedback failures and how to fix them

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By Susan Rochester

For most people, giving negative feedback is the last thing they want to do – but if you do it badly it causes pain on both sides.

Busting the myths about changing your culture

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By Susan Rochester

Changing the culture of a business is one of the hardest things to do – and buying into the myths about the process can make it so much tougher.

How I won more business by being less corporate

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By Susan Rochester

Once upon a time I believed to be successful in business, I needed to look, act and think in certain prescribed ways. That was a mistake.

Building an agile culture

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By Susan Rochester

You’ve probably seen all sorts of things about the benefits of building an agile culture – but wanting one and building one are two very different things.

3 reasons your clients lose trust in you

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By Susan Rochester

All professionals depend on the trust of their clients, and unfortunately when trust is broken it takes a long time to get it back.

Are you killing the business you love?

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By Susan Rochester

The history of business is littered with mistakes, misdemeanours and stunning failure brought about by business owners who didn’t know their limitations.

Why accountability is the new black in management

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By Susan Rochester

Management trends can come and go, and a few re-emerge after lying in wait. One idea to re-emerge in recent times is that the buck needs to stop somewhere.

Get SMART to measure your business goals

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By Susan Rochester

Many businesses set goals, but don’t know how to measure their progress against them – and that’s a problem.
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