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Susan Rochester

Managing Director, Balance at Work
Susan Rochester has been a people management consultant, coach and trainer since 1998. Her qualifications include MHRM and FIML. She has helped people in many industries and co-created ‘To the Top: How Successful Leaders Lead in the Zone’ and ‘Successful Recruitment: Transforming Your Business through Best Practice’. Susan dreams of a world where more of us will have more time to spend doing work we love. Find out more at balanceatwork.com.au.

Articles by Susan Rochester

Hiring for customer relationship success

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By Susan Rochester

Your staff’s customer service standards are essential for business success. Here’s what to look for to make sure you’re hiring the right types.

5 steps to crafting a business

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By Susan Rochester

If you have started a business, chances are part of what got you started and keeps you going is the joy of creating something new — something the world wouldn’t have without your inspiration and hard work.

How to delegate effectively

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By Susan Rochester

Need to get more done? These five tips will help you delegate effectively to balance the load.

Using assessments to recruit staff

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By Susan Rochester

Thinking of using assessments to select staff? Here are some things to consider.

Calculating the costs of hiring the wrong person

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By Susan Rochester

What are the real costs of hiring the wrong person for the job? Here are the things to consider.

5 easy ways to boost staff morale over the holidays

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By Susan Rochester

Is the Christmas rush getting to your staff? Here are five ways to keep them motivated and on top of their game to survive and thrive in the holiday period.

5 tips to manage your staff during the holiday rush

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By Susan Rochester

Many businesses expect an uplift during the holiday season, however this can be accompanied with great paid. Here are some tips to help you through.

How to get ROI for workplace training

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By Susan Rochester

Need to ensure you’re getting the best return for your learning-and-development budget? Here are some ideas you can use next time you organise training for your staff.

3 great apps for managing out-of-office employees

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By Susan Rochester

Business-oriented communication apps are on the rise in the last few years, meaning there are plenty of options to help you meet your organisation’s needs.
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