Customer service

The only brand you need is trust

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By Ben Paul

People get serious value simply from engaging in a strong relationship built around trust.

Forget selling. Focus on trust

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By Ben Paul

Trust is the foundation of all business and personal relationships. Learn more about the four essential components of building trust.

3 ways to listen to your customers better

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By Victoria Kerr

Listening to your customers is vital to the success of your business. Here are 3 ways to listen better.

Hiring for customer relationship success

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By Susan Rochester

Your staff’s customer service standards are essential for business success. Here’s what to look for to make sure you’re hiring the right types.

4 superior ways to connect with your clients at Christmas

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By Patrick Stafford

A holiday card is fine, but here are four superior ways to connect with your clients at Christmas – and beyond.

10 tips for keeping customers happy during the returns process

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By Ailsa Page

The return of a sale doesn’t mean the end of the customer relationship. Find out how to turn the returns process into a sales opportunity.

4 steps to a fair returns policy

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By Matthew Snelleksz

Here are tips to help you design and implement a simple but yet fair returns policy to build repeat customer loyalty and boost your bottom line performance.

5 tips to manage your staff during the holiday rush

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By Susan Rochester

Many businesses expect an uplift during the holiday season, however this can be accompanied with great paid. Here are some tips to help you through.

Six steps to better job management – and profit

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By Sue Hirst

With so much going on in business, it can be a daunting exercise to know what to work on first to improve profits. Methods evolve over time and different people do things their own way. If you want to create a better outcome for your customers and your business, here are some high-level points to consider.
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