The return of a sale doesn’t mean the end of the customer relationship. Find out how to turn the returns process into a sales opportunity.
Here are tips to help you design and implement a simple but yet fair returns policy to build repeat customer loyalty and boost your bottom line performance.
Many businesses expect an uplift during the holiday season, however this can be accompanied with great paid. Here are some tips to help you through.
Focus on what your clients’ key frustrations are in dealing with accountants and their processes, and base your services around the needs of your clients.
When it comes to thinking about business competition, there are always ways to succeed regardless of how crowded the marketplace.
Large organisations like airlines and grocery retailers have the financial capability to invest millions of dollars into a loyalty program. Small to medium companies cannot invest that sort of money. So what are the options?
Alisa Page believes selling is an art and a science, and it’s all about understanding what your customer’s needs are and how they think about things.
Losing customers and sales can occur for a number of reasons, but a lack of perceived trust, while common, is easily rectified and should not be ignored.
Nearly every small business goes through five distinct growth phases. Learn about them here, as well as where your business fits in.