Live chat support is available for accountants, bookkeepers and partners.
Start your chat from MYOB Practice
Open MYOB Practice, click the help icon (?) in the left menu bar and select Live chat from the menu.
If you're in AE/AO, click the MYOB Practice icon on the top menu and login using your MYOB credentials.
Limited support is available
We’ve expanded live chat support to cover more AE/AO and MYOB Practice features and issues. However, we can't assist with every issue through live chat.
The table below shows the help available. If you need assistance with something else, try another help option or contact us.
Product | Features and issues supported |
|---|---|
Practice Manager | - Timesheets, disbursements and expenses - Employees - Billing |
Document Management | - Mail merge - Setup and configuration - Update details |
Client Accounting | - Import and export - Out of balance - Issues configuring ledgers in Client Accounting |
AU Tax | - Import and export errors - Can't lodge bulk return - Stuck returns |
NZ Tax | - Tax notices - Compliance settings - Reconciling IRD data |