You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting.
If you haven't notified the ATO...
Go to the Payroll command centre and click Payroll Reporting.
Click Payroll Reporting Centre.
If prompted, sign in using your MYOB account details (email address and password).
Click the ATO settings tab.
Note down your Software ID.
Notify the ATO you're using MYOB for payroll reporting by either:
phoning the ATO on 1300 852 232, or
using Access Manager to notify the ATO of a hosted SBR software service.
If you have notified the ATO...
Check your ATO settings and update Single Touch Payroll details if necessary.
Go to the Payroll command centre and click Payroll reporting.
Click Payroll Reporting Centre.
If prompted, sign in with your MYOB account details.
Click the ATO settings tab.
Check the ABN.
If the ABN is incorrect click Edit STP business details (near the bottom of the screen).
Follow the prompts to set up Single Touch Payroll again.
Once the error is fixed, the latest payroll information will be sent to the ATO when you report your next pay run to the ATO, or you can send an update event as described in the FAQs below.
If the issue persists, get in touch with our support team.
FAQs
How do I send an update event to the ATO?
An update event is where you send your employees' latest year to date payroll totals to the ATO. This ensures your payroll totals in MYOB sync with the figures held by the ATO.
You can send an update event from the STP reporting centre.
Go to the Payroll command centre and click Payroll Reporting.
Click Payroll Reporting Centre.
If prompted, sign in using your MYOB account details (email address and password).
Click the STP reports tab.
Choose the applicable Payroll year.
Click Send update event.
When prompted, enter your details and click Send.
Update events are listed in the Single Touch Payroll reporting centre with your other payroll submissions, but with zero (0.00) amounts.