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Fees and charges for online payments

With online payments, there are no setup or cancellation fees. There's just a transaction fee that will apply to all payments made online.

Transaction fee: 1.8% of the invoice value + $0.25 per transaction (including GST).

For card and digital wallet payments (Google Pay and Apple Pay) and PayPal, you can surcharge this transaction fee (1.8% of the invoice value + $0.25) onto the customer. For BPAY payments, you can't surcharge this fee.

When a customer pays your invoice online, the fees are deducted from their payment and the balance is deposited into your nominated bank account.

Fee example

  • Invoice total = $100

  • Fees = 25c + $1.8 (1.8% of invoice total) = $2.05

  • MYOB deducts $2.05 in fees from the customer's payment, and you receive the balance

    • If you surcharge, you'll receive $102.05 - $2.05 = $100.00

    • If you don't surcharge, you'll receive $100 - $2.05 = $97.95

Checking your fees

We'll send you a monthly invoice letting you know your online payment transaction fees for the previous month. Here's an example:

Note that the invoice shows all online payment fees incurred for the previous month, including those paid by your customers.

You can also see these invoices, along with your MYOB subscription invoices, by signing into My Account > View my bills.

For a full breakdown of the fees and surcharges for specific online payments, check your online payment reports.

Other charges

You might also incur other charges if you’ve received a chargeback or dishonour notice. These charges include:

  • Chargeback fee: $33 per chargeback. This fee will be incurred regardless of chargeback outcome.

  • Direct debit dishonour: $10.00. A dishonour fee is issued if we are unable to debit applicable fees or charges from your bank account. Check your balance regularly to ensure there are enough cleared funds in your account.

  • Trace request fee: $10.00. This fee is charged for each customer transaction that you want to trace.