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Documents needed for business verification

Why we ask for identity documents

We require identity documents for customer due diligence and to comply with Anti-money Laundering and Counter Terrorism Financing legislation. We’ll handle your information in accordance with our Privacy Policy.

Why we ask for your business’ cash flow estimate

Our acquirer uses this information assess your chargeback risk. Chargeback risk exists for the processing bank that holds your merchant account, because if you are unable (due to insufficient funds or going out of business) to cover the cost of the chargebacks, responsibility for repaying the chargebacks falls on the processing bank.

Why we ask for your bank details

We need to know which bank account to use to receive online payments and be debited for refunds, fees, or chargebacks.

What documentation is required?

There are different types of documentation that will need to be supplied based on your business structure and circumstances.

See the business structures below to find out what details we’ll check, and what documents we’ll ask for.

Individual (including Beneficial Owners)

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All individuals, including sole traders, company directors etc. 

Details we’ll check 

  • Full name (Including middle name)

  • Date of Birth

  • Residential Address 

Documents we'll ask for  

  • Australian drivers licence; OR Australian or foreign issued passport

(Ensure that the document/s have not expired (other than a Commonwealth passport which may have expired within the preceding two years)

Sole Trader

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A person trading in their own name or a registered business name 

Details we’ll check 

  • Identification of Sole Trader/ ABN Holder

  • Australian Business Number (ABN)

  • Registered Business Name (where applicable)

  • Principal Place of Business Address 

Documents we’ll ask for 

  • Identification of Sole Trader

  • Identification of persons acting on behalf of the business 

Company

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A separate legal entity, unlike a sole trader or a partnership structure, issued with an Australian Company Number 

Details we’ll check 

  • ASIC registered entity name

  • Registered address of the company’s Australian office

  • Address of the company’s principal place of business (if any)

  • Australian Company Number (ACN) or Australian Registered Body Number (ARBN)

  • Registered Business Name

  • Beneficial owner(s) (per requirements for Individual (including Beneficial Owners) / Sole Trader)

  • Australian Business Number (ABN)

  • If company is registered in foreign jurisdiction - Foreign Registration Details 

Documents we'll ask for 

  • Identification of persons acting of behalf of the business

  • Identification of Individuals determined to be Beneficial Owners

  • Copy of foreign company registration; OR Search of publicly accessible register maintained by regulator.

Partnership

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  • A partnership is a legal relationship between two or more people or organisations with a view to make a profit.

  • A partnership may have an Australian Business Number 

Details we’ll check 

  • Full name of the partnership

  • Australian Business Number (ABN)

  • Full business name (if any) of the partnership as registered with ASIC or State or Territory body

  • Country in which partnership was established

  • For one of the partners – Full Name (including middle name), Date of Birth and Residential Address (per requirements for Individual (including Beneficial Owners) / Sole Trader)

  • Full name (Including middle name) and residential address of each partner in the partnership

  • Beneficial owner(s) (per requirements for Individual (including Beneficial Owners) / Sole Trader) 

Documents we'll ask for 

  • Identification of persons acting of behalf of the business

  • Identification of one of the partners

  • Identification of Individuals determined to be Beneficial Owners

  • Partnership Agreement

How to obtain a certified copy of a Partnership Agreement

  1. Make a copy of the original document.

  2. Take the original document and your copy to the certifier.

  3. The certifier will check your copy is the same as the original.

  4. On a single-page document, the certifier must write or stamp, 'This is a certified true copy of the original as sighted by me'.

  5. On documents with more than 1 page, the certifier must write or stamp 'I certify this and the following [number of pages] pages to be a true copy of the original as sighted by me' on the first page and initials all other pages.

  6. The certifier must also write or stamp on the copy:

    • Their signature;

    • full name (including middle name);

    • their occupation;

    • their phone number;

    • the date; and

    • their address (optional)

Association

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  • An association is created by a group of people for a common purpose. E.g. a sporting club

  • An incorporated body or association is created when a group of people formally register or incorporate their association with a relevant body

  • An unincorporated body or association is one that hasn't formally been registered or incorporated with a relevant body 

Details we’ll check 

  • Full name of Association

  • Registered address of the association or principal place of administration

  • Unique identifying or Registration number issued to the association up on its incorporation (if incorporated)

  • Full name (Including middle name) of the association office bearers (chairman, secretary and treasurer) or equivalent officers

  • Australian Business Number (ABN)

  • If association is unincorporated – In respect to one of the association members – their Full Name (Including middle name), Date of Birth, Residential Address 

Documents we'll ask for 

  • Identification of persons acting on behalf of the organisation

  • Identification of Individuals determined to be Beneficial Owners 

  • Constitution of the association

Government Body

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An agency or authority of the Commonwealth, State or Territory or a local government council of a State or Territory. 

Details we’ll check 

  • Full name of Government Body

  • Full Address of Government Body’s principal place of operations

  • Whether the government body is an entity or emanation, or is established under Australian legislation

  • Australian Business Number (ABN)

  • If government entity is foreign – Whether the government body is an entity or emanation, or is established under foreign country legislation 

Documents we’ll ask for 

  • Identification of persons acting on behalf of the organisation 

Trust

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Unregulated Trust 

  • An unregulated trust is not regulated by a government or regulatory body. E.g. Unit trust, family trust, deceased estate 

Regulated Trust 

  • A registered managed investment scheme

  • An unregistered managed investment scheme (that only has wholesale clients and doesn't make small-scale offerings)

  • A government-managed superannuation fund or a superannuation fund registered and regulated by APRA 

Details we’ll check 

  • Full name of the Trust

  • Full name (Including middle name) of the Trustee(s)

  • Australian Business Number (ABN) of the Trust and/or the Trustee

  • Full Registered Business name (if any) of the Trustee

  • If any of the Trustees is an individual; refer to the information listed in the Individuals section (above)

  • If any of the Trustees is a Company; refer to the information listed in the Companies section (above) 

Documents we'll ask for 

  • Identification of persons acting on behalf of the business

  • Identification of Individuals determined to be Beneficial Owners 

  • Original or certified Trust deed

  • Most recent Unit Holder Register (Applicable to Unit Trusts)

What is a certified copy of a Trust Deed?

A certified copy is a copy (often a photocopy) of a primary document that has on it an endorsement or certificate that it is a true copy of the primary document. It does not certify that the primary document is genuine, only that it is a true copy of the primary document.Who can certify a copy of a Trust Deed?

Who can certify a copy of a Trust Deed?

It is usual for documents to be certified by a person who is authorised as a witness for statutory declarations under the Statutory Declarations Regulations 2018 – Schedule 2.

How to obtain a certified copy of a Trust Deed

  1. Make a copy of the original document.

  2. Take the original document and your copy to the certifier.

  3. The certifier will check your copy is the same as the original.

  4. On a single-page document, the certifier must write or stamp, 'This is a certified true copy of the original as sighted by me'.

  5. On documents with more than 1 page, the certifier must write or stamp 'I certify this and the following [number of pages] pages to be a true copy of the original as sighted by me' on the first page and initials all other pages.

  6. The certifier must also write or stamp on the copy:

    • Their signature;

    • full name (including middle name);

    • their occupation;

    • their phone number;

    • the date; and

    • their address (optional)

(whether in physical or digital form), certification must be by a licensed legal professional or registered justice of peace in Australia. 

Co-Operative

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A legal entity owner and controlled by the people for whom it was established and who benefit from using its services. 

Details we’ll check 

  • Full name (including middle name) of registered co-operative

  • Full registered address of the registered co-operative or principal place of administration

  • Unique identifying or Registration number issued to the co-operative upon its registration

  • Full name (including middle name) of the co-operative office bearers (Chairman, Secretary and Treasurer) or equivalent officers

  • Australian Business Number (ABN) (where applicable) 

Documents we'll ask for 

  • Identification of persons acting on behalf of the organisation 

Beneficial Ownership

A beneficial owner is an individual, or group of individuals who effectively own or control an entity. 

Entity Type

Who may be determined as a Beneficial Owner?

Sole Trader

Cascading:

The Sole Trader will be assumed as the Beneficial Owner

Where there is reason to believe otherwise; Individuals with 25% or more control

Company

Cascading:

Individual Shareholders with 25% or more ownership, if no then

Individuals with 25% or more voting rights, if no then

Minimum of two Senior Managing Officials (e.g. CEO, CFO)

Partnership

Cascading:

Partners with 25% or more ownership, if no then

Individuals with 25% or more voting rights, if no then

Minimum of two Senior Managing Officials (e.g. CEO, CFO)

Trust

Cascading:

Individual Trustees, if no then

Beneficial Owners of Corporate Trustee, if no then

Appointor, Custodian or Principal of Trust

Applicable to Unit Trust only:

Individuals with 25% or more units, if no then

Appointor, Custodian or Principal of Trust

Association (Incorporated & Unincorporated)

Cascading:

Individuals with 25% or more voting rights (including power of veto), if no then

Individuals entitled to 25% or more of property on dissolution, if no then

One or more Senior Managing Officials (e.g. Chair, President)

Co-Operative

Government Body

No Beneficial Ownership information required

Additional FAQs

Frequently asked questions

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Why do I need to supply additional business and identification documentation to continue to use online invoice payments?

In line with industry and compliance regulations, MYOB is required to adhere to AML/CTF and KYC processes which requires customer assessments within financial services either when opening an account, or periodically over time.

What is the AML/CTF Act?

The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) places a number of obligations on businesses in the financial sector in order to deter and prevent money laundering and terrorism financing.

What is KYC?

KYC means Know Your Customer and is a mandatory process of identifying and verifying customer’s identity when opening an account and periodically over time. This process ensures that customers are genuinely who they claim to be.

My details are the same, do I still need to do anything?

If your details are the same, it is likely we will still require additional information or for your details to be re-verified.

 I am not comfortable sharing personal or business documents.

Information is requested from each customer in line with MYOB’s legislative obligation to do so when offering the online invoice payments product.

All of your information will be handled in accordance with our Privacy Policy, which can be accessed here: www.myob.com/au/privacy-policy.

What is the final date I can supply the required business and identification documentation.

Once a member of the MYOB team has made contact, you will be given three weeks from that date to supply the additional business and identification documentation required.

If this is not possible, please advise the team member that has made contact.

What if I am not able to submit the documentation until the last date?

You won't be able to access the online invoice payments service if you are unable to supply the required documentation.

Please advise the team member that has made contact with you if this is the case.

How long will the assessment of the required documentation take?

Once all required information is provided by the customer, our team will complete assessment within 14 business days.

I don’t have the documentation you are requesting, what should I do?

Please advise the team member that has made contact from the team. They'll be able to assess on a case-by-case basis.

Will I receive confirmation that my documents have been received and verified?

Once the assessment process has been completed by the team, you will receive an email confirming completion, and that there are no further requirements from you at this stage.

Need some help?

If you have any questions, please read through the FAQs or contact our team.

Phone: 1300 783 674
Email: payments_support@myob.com