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Online payment fees and charges

There are no setup or cancellation fees for online payments. There's just a transaction fee that applies to each payment you receive when a customer pays via the Pay securely button in their invoice. But this is passed on to your customer unless you turn off surcharging.

Transaction fee: $0.25 per transaction + 1.8% of the invoice value (including GST).

When a customer pays from their invoice, the fees are deducted from their payment and the balance is deposited into your nominated bank account.

Fee example for $100 invoice

  • Invoice total = $100

  • Fees = 25c + $1.8 (1.8% of invoice total) = $2.05

    • If you surcharge (pass on the 1.8% and 25c to the customer), the customer pays $100 + $2.05 = $102.05

    • If you don't surcharge, the customer pays the invoice value ($100)

  • MYOB deducts $2.05 in fees from the customer's payment, and you receive the balance

    • If you surcharge, you'll receive $102.05 - $2.05 = $100.00

    • If you don't surcharge, you'll receive $100 - $2.05 = $97.95

If there's GST on the invoice, the surcharge will also include GST, which the customer pays. The app takes care of GST calculations, so you don’t have to worry about it.