These days a password isn't enough to protect your online data. That's why we use two-factor authentication (2FA) as a second layer of protection. It involves using something only you have access to: either your email inbox or a mobile device.
This makes it harder for unauthorised people to get into your MYOB software.
How does it work?
You'll use your email address and password to sign into Solo by MYOB. Then you'll need to enter an authentication code to verify that it's you.
There's three ways to get this code:
via an authenticator app (recommended) on a mobile device (phone, tablet, etc.) – the code displays in the app
via SMS – the code is sent to your mobile phone via text message
via email – the code is sent to the email address linked to your MYOB account. Only available if you set it up when you first set up 2FA.
Getting set up
When you set up your Solo by MYOB subscription, you'll be prompted to set up 2FA. You should also set up additional 2FA methods to give yourself options for receiving verification codes. This helps avoid sign-in hassles and getting locked out if you only have one 2FA method.
Changed phones? Find out how to set up mobile app 2FA on your new phone.
Signing in with 2FA
Sign in with authenticator app 2FA
Sign in to Solo as normal, using your email address and password.
A screen appears asking for an authentication code:
Open your 2FA app and find the code. It will look something like this:
Don't have access to your 2FA device?
Tap Try another method and choose another 2FA method (if you've set one up) or choose to enter the recovery code that was provided when you set up 2FA.
If you haven't set up an additional 2FA method or don't have a recovery code, tap the chat bubble on the bottom of the screen and ask your digital assistant. It can answer your questions or give you other help options, like chatting with one of our Community Leads.
Enter the code into the two-factor authentication screen, then click Continue and you're finished.
Sign in with SMS 2FA
Sign in to Solo as normal, using your email address and password. When you click Sign in, a 6 digit code is sent to your mobile phone via SMS.
Enter the 6-digit code and click Verify code.
Don't have access to your 2FA device?
Tap Try another method and choose another 2FA method (if you've set one up) or choose to enter the recovery code that was provided when you set up 2FA.
If you haven't set up an additional 2FA method or don't have a recovery code, tap the chat bubble on the bottom of the screen and ask your digital assistant. It can answer your questions or give you other help options, like chatting with one of our Community Leads.
Sign in with email 2FA
Sign in to Solo as normal, using your email address and password.
When you click Sign in, an email with an authentication code is emailed to you automatically. If you can't see the email in your inbox, check your junk mail, or check the troubleshooting section below.
Copy the code in, then click Verify code, and you're done.
Don't have access to your emails?
Tap Try another method and choose another 2FA method (if you've set one up) or choose to enter the recovery code that was provided when you set up 2FA.
If you haven't set up an additional 2FA method or don't have a recovery code, tap the chat bubble on the bottom of the screen and ask your digital assistant. It can answer your questions or give you other help options, like chatting with one of our Community Leads.
Need some 2FA help?
If you're stuck with 2FA, see this troubleshooting guide.