Setting up two-factor authentication

1. Sign in to your MYOB account as normal, using your email address and password.

2. In the message that appears asking you to add your preferred authentication method, click Authenticator app.

3. Download an authentication app. To use app-based authentication, you need to download an authenticator app onto your device.
   You'll use this app to get the verification code needed to sign into your MYOB account. These apps don't need internet access to work.

   • Android & Apple Devices

     1. Open the Google Play or App Store app on your phone.

     2. Search for "Google Authenticator" and look for this icon:

        

     3. Download and install Google Authenticator onto your phone.

   • Windows mobile devices

     1. Open the Windows Store app on your phone (or tap here).

     2. Search for Microsoft Authenticator and look for this icon:

        

     3. Download and install the application onto your phone.

4. Once you've installed the authenticator app on your device, you need to link the app to your MYOB account. Click Continue.

5. On the MYOB page, if prompted, choose your operating system and click Next.

6. Click OK I've downloaded the app.

7. If your app allows you to set up 2FA by scanning a barcode in the app, choose that option and scan the QR code that's displayed on the MYOB page.

8. If you can't scan the QR code, your app will have an option that lets you manually type a code instead. To do this, click Can't scan the QR code? on the MYOB page and enter the code that appears into the app.

9. Once you've scanned the QR code or manually entered the MYOB code, a code will appear in your app. Type this into the Enter your code field on the MYOB page and click Continue.

10. On the Save a recovery code page, click Copy code to save your recovery code.

11. Click I've saved a copy of this code and then click Continue.

12. (Important) Save your recovery code somewhere safe. This will give you give you the ability to sign into your account if you lose access to your device.

13. Once you've completed switching your device, the Account security page appears with your updated 2FA settings.

1. Sign in to your MYOB account as normal, using your email address and password.

2. In the message that appears asking you to add your preferred authentication method, click SMS.

3. Enter your phone number. You can leave off the leading zero of your phone number if you want.

4. Click Continue. MYOB sends a 6-digit code to your phone. If you didn't receive a code, click Resend to receive another code. 

5. Enter the code on the Verify your identity page.

6. Click Verify code. If the code is invalid, check that you've entered the code correctly.

   If you're still having trouble verifying or receiving a code by SMS, you can click Try another method and follow the steps in 'Set up authenticator app 2FA' above to use an authenticator app instead.

7. On the Save a recovery code page, click Copy code and save your recovery code somewhere other than your phone. You can use this code to log in when you don't have your phone.

8. Select I've saved a copy of this code.

9. Click Continue.

1. Sign in to your MYOB account as normal, using your email address and password.

2. In the message that appears asking you to add your preferred authentication method, click Use email instead. An email with an authentication code is sent to you automatically.

3. Copy the code from the email, paste it in the setup page then click Verify code.
   

   

4. On the Save a recovery code page, click Copy code and save your recovery code.
   

   

5. Acknowledge that you've saved a copy of your recovery code and click Continue to complete your 2FA setup.

1. Sign in to your MYOB account as normal, using your email address and password.

2. A screen appears asking for an authentication code:
   

   

3. Open your 2FA app and find the code.
   It will look something like this:
   

   

4. Enter the code into the two-factor authentication screen, then click Continue and you're finished.

1. Sign in to your MYOB account as normal, using your email address and password. When you click Sign in, a 6 digit code is sent to your mobile phone via SMS.

2. Enter the 6 digit code and click Verify code.
   

   

1. Sign in to your MYOB account as normal, using your email address and password.

2. When you click Sign in, an email with an authentication code is emailed to you automatically. If you can't see the email in your inbox, check your junk mail, or check the troubleshooting section below.

3. Copy the code in, then click Verify, and you're done.

   

2FA is unique to each user account. Multiple accounts can still access the same data (for example, a company file), but each user should have their own login and 2FA method.

We don't recommend sharing a single login between multiple people. Learn how to add a new user to AccountRight or MYOB Business.