If you're stuck on a task or are seeing an error in Practice Compliance, you've got a few different ways of getting help.
In Practice Compliance, select Help (?) in the left menu bar for quick access to help options.
Don't share your MYOB password or payment information. Our support team will never ask for this information over live chat or email.
Find answers in the help pages
Choose Help (?) > Help for this page in Practice Compliance to open instructions for the page you're viewing.
FAQs answer common questions about configuration, two-factor authentication and more.
What's new brings you up to speed with the latest features and improvements.
Security at MYOB tells you how MYOB protects your data and how to contact us with a security concern.
Practice Compliance help lets you browse by category or search for a specific topic.
Ask MOCA or the MYOB community
MOCA is MYOB's virtual assistant. It can help you find an answer or guide you to another available support option. To get chatting, click the chat bubble on a help page.
Or browse answers and post your own question in our forum. Other MYOB customers, accountants, bookkeepers and MYOB moderators may be able to help. Choose Help (?) > MYOB Community Forum.
Contact us if you still need help
If you've tried the other help options but still have a question, if you have a critical issue blocking you from working or you have an account-specific issue, choose a contact option.
Chat with our team
Live chat can help with AE/AO, Practice Compliance or partner queries.
Choose Help (?) > Live chat. You can also open the chat bubble on the Contact us page, select Message us and choose the product you need help with.
Send a support request
Tell us what help you need in a support request, and our team will follow up. Choose Help (?) > Log a support case.
If the Support request form opens
Select Online Partner/Connected Accounting for help with your client's products, partner and practice billing queries, client subscription cancellation or changing the file payer from your practice to your client.
If My Account opens
Sign in and make sure the correct account is selected at the top right. Go to Support > Contact support.
If your practice’s account isn’t listed, don’t submit a request under another account. Instead, contact us for help.
To learn more about viewing or updating a My Account request, see Submitting a support request in My Account.
Sales, courses and other enquiries
Need help choosing an MYOB product or want to take a course? Or want to reach out about something else we haven't covered? View other ways to contact us.