Getting help

Click the Help button (?) in the left menu bar to display help and support options.

The help and support options let you access a range of information.

Help for this page	Get information about the page you're on, including step-by-step instructions and videos.
Take the tour *(New Zealand only)*	Display messages in MYOB Practice that walk you through the basics of using and navigating MYOB Practice. Click Take the tour. The Get Started button is displayed on the bottom left of the page. Click Get Started to see your options: Click an option to walk through the basics of using and navigating MYOB Practice. To hide the options, click the down arrow () icon. To hide the Get Started button, click Show me later. Select Take the tour to show the Get Started button again.
What's new	Stay up-to-date on the latest features in MYOB Practice.
Log a support case	Use this option to submit the Support request form. From the Product drop-down, select the area of MYOB Practice that you need support with. Select Online Partner/Connected Accounting if you're looking for support with: your client's products partner and practice billing queries client subscription cancellation moving a client file to client pays.
Live chat From 10 March 2025, we're extending our Live chat hours. 9 am to 7 pm Australian Eastern Daylight Time (AEDT) for help with tax. 7 am to 7 pm Australian Eastern Daylight Time (AEDT) for everything else.	We’ve expanded live chat support to cover AE/AO, MYOB Practice (except Nimbus and MPM) and Partners. However, we can't assist with every issue through live chat. If you need assistance with something else, try another help option or contact us.
Community forum	Ask questions on the MYOB Community Forum or get involved in product discussions.
FAQ	Access frequently asked questions relating to system configuration, two-factor authentication and other common queries.
Contact MYOB Security	Read all about how MYOB protects your data

For more ways to get help, you can contact us.