Online payments

It's easy to set up online payments — you can do this when you're entering an invoice.

Click the the Online Invoice Payments button in the Sales command centre:

Then follow the prompts to complete the business verification:

1. Business details:

   1. Confirm business details – like your ABN, business name and industry. This is to help confirm and protect the information provided.

   2. Cashflow estimates – choose options that best estimate annual turnover by credit card, the average invoice value and the percentage of deposits taken on invoices (if your business takes deposits). If you're a new business, enter forecasts of these figures.

   3. Bank account – confirm and authorise the settlement bank account where your customers' payments will be deposited. Choose the ledger categories in MYOB you'll use to categorise your customers' payments and associated fees. If bank feeds are linked to these categories, your customers' payments will be handled automatically in MYOB.

2. Business owners:

   1. Confirm your business owners. Check the email address and mobile number of the beneficial owner(s). They’ll be contacted by email to verify their identity. If they are not listed you can add them.

   2. Identify check. Enter details from the driver's licence or passport of one or more owners.

3. Supporting documents – Certain types of businesses may need to upload some business documents to verify their business, like trust deeds, business constitution and meeting minutes.

4. Review and confirm – check over the details you’ve entered and agree to the terms and conditions.

When you're done, click Confirm and submit.

If more information is required, we'll get in touch with you within two business days.

Once your your business has been verified, all new invoices will have the online payments option, Cards and digital wallets, is selected by default. You can see this when you click Edit options in an invoice:

For existing open invoices, you’ll need to resend the invoice, so the customer can see their online payment options.

If you use bank feeds or import bank statements, you can set up AccountRight to automatically reconcile your invoice payments to your bank feed to save time on admin. To do this, you need to choose the AccountRight account to record online payments:

1. Go to the Sales command centre and click Online Invoice Payments to open Online payments settings in a browser.

   

2. Choose the Fee category.

   

3. If you want to pass on credit card surcharges to your customers, select the surcharging option. Learn more about Customer surcharging for online payments.
   

   

4. Click Save.

   After you've set up online payments, you have the option to switch on online invoice payments when you import invoices. See Importing data. 

You can select whether to enable online invoice payments for each individual invoice by clicking Edit options in an invoice (as seen below).

1. Create your invoice as you usually do. Need a refresher?

2. Click Edit options.

   

3. If you'd like to pass on the fees of 1.8% of the invoice value + the $0.25 transaction fee for debit and credit card payments, and you've set up customer surcharging, select the Your customer pays the surcharge option in the Payment options window.

   
   You're not able to pass on (surcharge) fees for BPAY payments yet.

4. Click Send To and choose Email.

5. Check the details of the email and update if required.

6. (Optional) Click Attach to select an additional file to attach to the email.

7. (Optional) Click To if you have additional email addresses in a contact's card in a contact’s card which you want to use. Or type email addresses directly into the To field, separated by semi-colons (;).

8. (Optional) Send a link to the online invoice via an SMS message*:

   SMS is only available when you email an online payments-enabled invoice using AccountRight's email service. It's not available when you email invoices via Microsoft Outlook.

   1. Select the Send SMS option.

   2. Choose the customer's Mobile number (if it has been entered into the customer's card), or enter a valid mobile number here.

      
      If you key in an SMS number, it won't be added to the customer's card. You'll need to update the customer if you want to retain this number.

9. When you're ready, click Send.

10. Your customer clicks the automatically generated link that’s in the email or SMS message they receive, and their full invoice will appear online.

11. They can click the Pay now button to make their payment on the spot.

    If you'd like to avoid paying a surcharge for a large invoice, you can remove the online payment option from that particular invoice. When creating the invoice, click Edit options, deselect the Cards and digital wallets option and click OK.

    

    See Deactivating online payments for more information.

* SMS is provided by a third party service, SMS Global (read their Terms and Conditions). SMS is included as part of online payments – you don't need to sign up to SMS Global separately.

The customer receives their invoice as they normally would, but they'll now see a Pay securely button and a summary of the invoice:

Clicking Pay securely prompts them to choose their payment method and view their payment details:

If you've chosen to exclude BPAY as a payment option, it won't appear as a payment option.

If you've chosen to pass the surcharge onto the customer for this invoice (and they're not paying by BPAY), the surcharge will be automatically applied:

Once they've entered their payment details, they click Pay Securely.

When a customer makes an online payment, the fees will be deducted from their payment and the balance will be settled into your nominated bank account.

The payment will be automatically recorded in your MYOB software and the associated invoice will be closed off. Both you and the customer will receive an email confirmation about the payment.

Learn how your MYOB software handles online payments and how to troubleshoot any issues.

Multiple payments paid on the same day

If multiple online payments are made on the same day, they'll be grouped into a bulk deposit made up of all the customer payments, and any applicable fee transactions, disbursed on that day.

To see which invoices are included in a bulk deposit, check the online payment report.

Find the Transaction reference that corresponds to the deposit – check your bank statement or bank feed description to find this reference. You can then click the down arrow to expand that transaction to see all the payments contained in the deposit.

You'll see above that deposit MYOB010022 included 3 payments for invoices PVT2365.1, PVT2365.2 and PVT2365.4

Yes. In the invoice, click Edit options. In the Payment options window, deselect Cards and digital wallets and click OK.

If you send customers emails from AccountRight, they can pay multiple invoices in one go through their list of unpaid invoices. All they need to do is select the invoices they wish to pay and click the Pay invoices button below.  

They can access the list of their unpaid invoices in a number of ways:

• From invoices using online payments emailed from AccountRight, (this feature isn't yet available for those sent via Microsoft Outlook):

  

• Through their monthly statement of unpaid invoices

  

• Through a reminders email.

Depending on when the payment was made and the bank's processing cut off time, it can take between 1 and 2 business days for the payment to appear in your bank account.

We'll email you as soon as the customer has paid the invoice, so you'll know when you can expect the money in your bank. 

The payee also receives an email confirming that they've paid.

You can also check the Transaction details report:

1. Go to the Reports menu and choose Index to Reports.

2. Click the Sales tab.

3. In the Online invoice payments section, click View reports then click Display Report. The report displays in a web browser.

4. On the Reports page, click Transaction details to open the Transaction details report.

   

Unfortunately, no. Online payments only allows for full payment to be made on an online invoice – partial payments are not able to be recorded.

If you have an invoice that requires deposits or multiple payments, you should set these payments up as multiple invoices in AccountRight and send them to the customer so they can pay those invoices individually.

When the payee pays the invoice (using the Pay Now button), they receive an email notification that they have paid. In the email, they need to click View invoice – they can then view or download the receipt.

No, the SMS message template is fixed and can't be changed.

No, an SMS message can only be sent when you send an email for an online payments-enabled invoice using AccountRight's email service (not via Microsoft Outlook).

No, you can only send SMS message for a single invoice at a time.

You can resend an email and SMS for an invoice – go to the Sales command centre > Sales Register > Open Invoices, click the number of the invoice you want to message and click Send to > Email.... Refer to the steps in 'Sending an invoice', above.

Depending on the nature of your business, some online payments options may not be available due to certain eligibility criteria.

Once you verify your business for online payments, PayPal (and PayPal Pay in 4) is automatically one of the payment options your customers have, there is nothing additional you need to do.

PayPal will be available for most merchants. However, it's not available for these business and transaction types:

• Non-profit

• Gambling

• Security Brokers/Dealers

• Foreign Currency, Money Orders

• Stored Value Cards

No, you don't need a PayPal account, only your customers do.

Yes, you have the option to pass on surcharging fees associated with online payments to customers paying with PayPal. You can turn on customer surcharging for an invoice or all invoices for PayPal, just as you can for any other payment method (except BPAY).

The surcharge will appear as ‘Handling’ in the payer's PayPal wallet.

No. If you have a PayPal account, you're not able to have online payment funds settled into it. Payments can only be settled into the settlement bank account you nominated when you applied for online payments.

As MYOB is the master merchant for PayPal online payments, MYOB will be displayed as the merchant name in the email payment notification and viewing transactions from the PayPal account. Your trading name appears in the bank statement and in an automated email receipt the payer receives from MYOB.

No, the merchant receives the full amount upfront. Customers repay PayPal in four installments.