FAQs: MYOB Practice tax

MYOB Practice Tax is a modern, intuitive, and user-friendly solution designed to supercharge your tax preparation and lodgement workflow. With its clean design, it's easy to learn and use, making it an attractive tool for both new and experienced users.  

Key benefits to move online  

• Modern, user-friendly design and built-to-scale: The modern user interface creates a simpler and more intuitive navigation experience. It has a cleaner design, so team members can learn quickly and enjoy working on the product. Practice Tax grows with your practice, and you can lodge as many returns as you need without any limits.

• Securely access anywhere, anytime: With its enhanced and secured cloud-native technology, you can access MYOB Practice Tax from anywhere, anytime, and on any device with internet access and a compatible browser. This will help you keep track of your work with more flexibility. 

• Integrated with AE/AO: With its deep integration with AE/AO, any updates you make to contacts are automatically updated in MYOB Practice Tax, so AE/AO can continue to be your one source of truth. 

• Automatic updates: Tax installation is not needed separately. Practice Tax gives you automatic feature updates and faster bug fixes, all done in the background without you needing to do anything

• Prepare, share and lodge related entities quickly
  Easy data sharing between individuals, companies, partnerships, and trusts and improved efficiency when working with family groups.

• Keep track of your lodgements in a single window: A single view of your return status' means you'll spend less time flicking between screens and have a clear view of where a return is at, who’s responsible, and what needs to happen next. 

• Simplified ATO pre-fill: Import data from the ATO into the tax return with two clicks, so you no longer need to enter data manually. This reduces errors and saves time.

• Improved return rejection handling: Click the rejection error in the return to take you to the field affected. You no longer need to figure out the ATO rejection message. Also, use the navigation pane to find the errors in the return or in the schedule/worksheet.

• Easy to move returns online: Simply roll over your tax returns from AE/AO Tax to MYOB Practice Tax with 2 clicks, so you don't need to go through a complicated and costly migration process. 

There is no additional fee to using MYOB Practice Tax as it's included in your AE/AO tax subscription. MYOB reserves the right to vary the fee in the future with reasonable notice as specified in the Practice Terms and Conditions here. 

There are a few Getting started steps you'll need to do before starting to use MYOB Practice tax. This includes steps in both MYOB AE/AO and MYOB Practice tax. This is to make sure that you have a smooth experience when moving your first tax return to MYOB Practice tax.

Completing tax returns is similar to what you're already doing in MYOB AE/AO tax, but we've reimagined some workflows such as adding more statuses to tax returns, integrating with the client portal so you can collaborate with your client online.

For example:

• There are more statuses for a tax return, for example, the review and approval process is now visible, so you can track the progress of tax returns.

• Client portal is integrated into MYOB Practice tax, so you can send tax returns via the portal, get them digitally signed by your client.

• You also get access to our new online Documents store feature. This means you can store all your documents for your client in one place without losing them.

We have different training resources to help you with onboarding, and learning about Practice Tax.

Onboarding guide

This guide helps you to get set up with MYOB Practice Tax.

MYOB Academy

Learn how to prepare and lodge tax returns in MYOB Practice Tax complete our learning path in MYOB Academy.

Youtube videos

Check out our Youtube playlist

Help pages

If you're looking for detailed step-by-step instructions, you can read through our help pages as needed.

MYOB Consultant training

If you want a training experience tailored for you and your team, we have consultant-led training services at a cost.

We recommend completing the training courses in MYOB Academy first to identify the content and training you'd like our consultants to focus on. To know more about the training options, talk to the sales specialist. Costs will be established depending on the depth of training you and your practice require.

Yes, MYOB AE/AO Tax will be available with the release of MYOB Practice Tax.

You can choose to prepare returns in MYOB Practice Tax, AE/AO Tax or both depending on what you need for your practice.  Both AE/AO Tax and MYOB Practice will continue to receive tax updates and we'll make sure to give you enough notice if there is a change.

MYOB AE/AO is still the source of truth for your contacts. You can easily access the tax return for MYOB Practice from AE/AO tax.

You can start using MYOB Practice Tax straight away however depending on the return type there are some features still being built for different return types. You can switch back to AE/AO if a feature is not available in Practice Tax.

Practice Tax is an evolving product and as we are building features we will keep you updated regularly.

Check our what's new page to see what is available now and what we're working on.

Yes, you can log in to Practice tax on different devices at the same time and the data is updated in real-time.

You can create a tax return and work on a tax return moved online on an Apple Mac. The steps to migrate a return still require MYOB AE/AO, which is compatible with Microsoft Windows only.

Our data storage & privacy procedures for MYOB Practice, conform with the current AU Privacy Act. We are compliant with  APES 305 Terms of Engagement. See APES 305 Terms of Engagement disclosure requirement (from 1 July 2021).

We're ISO 27001 certified, which is an internationally recognised standard on how to manage information security. We've undergone an independent audit to achieve this certification to ensure the security of our customers' data.

All the servers that store the data are located in Australia.

We’ve partnered with Silverfin to bring you an AI-powered workpaper and financial reporting platform. With Silverfin, you can unlock capacity through seamless automation, supercharge your team with intuitive standardised tools, and deliver exceptional client experiences with proactive data-driven insights. 

We’ll be ready to work with a select pool of early adopters at the start of 2025. Practices can register their interest to stay up to date with new information regarding this announcement.

More information can be found here. 

Check the following:

• You're on the latest version of AE/AO. Contact support to check if you have access to MYOB Practice.

• If you use AE using Series or VizCDS integration, contact support for instructions.

• The Lodgement control in AE is set to Simple lodgment control.

To use MYOB Practice tax, you need to :

• be licenced to use Tax in AE/AO and have MYOB Practice tax enabled

• have installed AE/AO version is 5.4.52.107 (released October 2024) or greater

• make sure contact sync is enabled

• (AE only) be on PM Plus integration

• (AE only) Use simple lodgment control

As an alternative to signing returns online via the portal, you can get your client to manually sign a return by downloading a copy and sending it via email, post, or other means. You can then mark it as signed and approved in MYOB Practice.

If you move to MYOB Practice from MYOB AE/AO, you'll still have access to AE/AO where you can access prior year returns. We'll also list the tax return that has been moved online (with a little cloud icon in the column beside each tax return) so you can access all your clients' returns in one place.

After you've fully moved to MYOB Practice, your prior year's data in AE/AO will not be available online. You'll need to upload a PDF document of the prior year's tax return into MYOB Practice Documents if you need access.

If you still have tax returns in AO Classic, you'll need to use it on the desktop as they won't be moved online.

The following return types are available for the financial year July 2021- June 2022 onwards: 

• Activity Statements 

• Individual 

• Company

• Trust

• Partnership

When moving a return online, the data from the previous year is rolled over for you.
See this help page for more details.

Once you've moved the return online, you'll see a little cloud icon next to the tax year. You'll be able to open the return from AE/AO, and the status of the return in MYOB Practice, like Approved, Lodged will write back into AE/AO.

Yes, you can. You'll be able to delete the tax return in Practice, any data entered will be lost and you'll need to create it again in MYOB AE/AO.

Yes. You can import the depreciation schedule from AE/AO into Assets online and then allocate the assets into the tax return using the Tax Depreciation worksheet.

Right now it is available only for individual tax returns. Allocation of assets into other return types is coming soon.

Yes, the ATO prefill is available for an individual tax return. 

At this stage, you'll not be able to view the ATO prefill report in Practice Tax but we are working on it. You'll be able to get the pre-fill report from the ATO online services.

Yes, the ATO has approved all the Practice tax forms.

Not yet! We're building tax efficiency features, and then we'll be adding more features like printing invoices, mail-merge letters, and customising the substantiation declarations.

You still need to use MYOB AE/AO to maintain your client's details, such as adding a new client, editing their details. If you've closed a client in MYOB AE/AO, their details will not show in MYOB Practice. 

Yes, you can add multiple agents in MYOB Practice.

You can use the Documents in MYOB Practice to version the documents.

If you have created a return in MYOB Practice, it will display in AE/AO with a cloud icon along with the status of the return.
These returns will appear in Tax Returns tab within a client or when you click the Tax icon. You can export this list (to an Excel) to analyse your practice's lodgement progress.

Yes, you can use Documents in MYOB Practice to upload documents, send to your clients using the portal, and request for digital signature.

Your client needs to sign up using their email address for the first time. It is a very easy process. If you need help, contact your Sales Specialist to organise a demonstration.

Your client can access the portal on any device. They will need to log in using their email address and password to view the documents.

Yes! Documents sent via the client portal can be digitally signed by clients without having to print them.

When the client approves the document, it then comes back into MYOB Practice as the signed version. If sent to the client from the online Tax return, the status of the return will update automatically.  

If you are running MYOB Document Manager, the signed/approved version is uploaded into Document Manager automatically.

Yes, the digital signatures in MYOB Practice meet the ATO requirements.

Yes! There are multiple ways to do this.

For example, if you want to send financial statements with the tax return when you send the tax return via the portal, you would need to download, then drag and drop into the portal pop up (that already has the Tax return attached).

Yes, your clients can upload documents to the portal.