For Matt Cherry, Partner at Horizon Accounting Group, the ability to retain clients and staff alike is what keeps the business thriving.
“What I'm most proud of with Horizon is that we have very long-standing clients, a very low turnover of clients,” he explains.
“We’re now starting to see the next generation of clients come through from families that we've been looking after for 25, 30 years.”
With MYOB Practice Management at the heart of their operations, they’re enhancing efficiency, reducing costs, and providing seamless onboarding for new clients.
Streamlining operations with cloud-based systems
The transition to MYOB’s cloud-based system has modernised Horizon’s workflow and provided substantial time and cost savings for the firm.
“One of the benefits of moving from the desktop version to the cloud-based version is that there's so many less clicks involved,” explains Matt.
“You've got the ability to drag and drop, the speed of doing mundane tasks has been improved significantly.”
Additionally, the new system has alleviated peak season pressure on staff, ensuring smoother workflows year-round.
“The ability to plan in MYOB Practice Management means that we have a lot less pressure on staff, at particular times of the year.”
- Matt Cherry, Horizon Accounting
This helps enormously with staff satisfaction, Matt explains, as it frees their time up to focus on more important and valuable tasks for their firm and their clients.
Using centralised tools to improve efficiencies
One of the most impactful changes for Horizon was MYOB Practice Management’s ability to streamline their processes by integrating various tools under one platform.
“We looked at a variety of different providers in the market and, we found that MYOB Practice Management was just a perfect fit for us as a firm, to have everything under the one roof.”
- Matt Cherry, Horizon Accounting
Through MYOB, staff can track where each job is in the workflow, significantly improving task management and time allocation.
This improvement allowed Horizon to address inefficiencies in task completion, which resulted in 20% faster job turnarounds on a monthly basis.
These advancements not only boosted efficiency but also enhanced cash flow, enabling the firm to move jobs through the system faster than before.
“Previously, it was taking us an awful long time once a job came into the office, to get it finished,” explains Matt.
“The technology and planner inside of MYOB Practice Management enabled us to easily keep track of where our jobs were, in a format that everyone in our office could understand.”
A reliable tech stack that saves time and money
Since moving to MYOB Practice Management, Horizon has experienced notable cost savings.
By minimising manual processes, the firm has decreased costs associated with prolonged project cycles and labour-intensive tasks.
“The effect on cashflow is enormous,” Matt shared, highlighting how the speed of task completion has cut down monthly operational costs significantly.
“MYOB Practice Management enabled us – and will enable us into the future – to bring, tax returns, CRM capabilities, document management and a variety of other technological improvements that'll happen over the next 10 to 15 years under the one roof,” says Matt.
“Another advantage was the CRM capabilities, where having one source of truth was very advantageous, and has enabled us to open up our platforms to improve our tech stack.”
- Matt Cherry, Horizon Accounting
Tanya Andersson, Financial Controller at Horizon, says system integration has been a major factor in improving Horizon’s technology stack.
“One of the reasons we chose MYOB Practice Management was we were looking for something that obviously was online and could do a lot of linking to a lot of other programs that we were currently using,” Tanya explains.
By harnessing the power of cloud-based technology, Horizon can now integrate existing tools and programs into their tech stack to ensure consistency when serving clients, while enhancing their operational capabilities.
MYOB-supported staff onboarding and training
For Horizon’s staff, the transition to MYOB’s cloud platform has been both simple and transformative.
Moving from a desktop to a cloud-based solution has reduced clicks and increased the speed of basic tasks, and staff found the implementation process smooth, thanks to the comprehensive online training provided by MYOB.
“We had all of our staff trained in an online classroom, which covered the functionality of each area relevant to their roles,” Tanya remarks, noting the ease of reaching out to MYOB support whenever needed.
It’s this on-going support that Horizon says has made the implementation of a cloud-based practice management system to streamlined and smooth.
“If we had issues, we found it very easy to reach out to MYOB for support.”
- Tanya Andersson, Horizon Accounting
“MYOB help us along with anything that we need help with. It was implemented on a sort of firm-wide basis. It was great!” laughs Tanya.
Planning ahead for future success
With MYOB Practice Management as the tech backbone of their firm, Horizon Accounting is well placed to continue serving clients with efficiency and precision.
“MYOB Practice Management is a fantastic time saver for the accountants,” says Tanya.
“They're able to utilise the planning tool and they can put their queries in, it really just helps them with their workflow which makes everything run better.”
The firm’s decision to adopt MYOB underscores their forward-thinking approach to technology and their commitment to future growth, which flows onto their growing and loyal client list.
