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When you connect a Westpac bank or business credit card account to MYOB, information from that account is sent by your financial institution straight into your MYOB business. These bank feeds save time on your data entry. Tell me more about bank feeds.
To set up a bank feed for a Westpac account:
you need to be the online owner (this is usually the person who set up your MYOB subscription) or an Online Admin user. If you're unable to set up bank feeds, contact us and we'll be happy to help.
ensure bank feeds can be set up for your account (check the list)
There are two parts to setting up a bank feed:
1. Apply Start the application process in MYOB and follow the prompts. | 2. Link Once your bank feed is active, choose the category in MYOB the bank feed applies to. |
Need to connect more bank accounts?
The number of bank accounts you can connect depends on your plan. Sign into My Account > Manage my product to see your current limit or upgrade your plan.
1. Apply for a bank feed
Start the application process in MYOB (Banking > Manage bank accounts > Connect bank or credit card) and follow the prompts.
To connect a Westpac account
In MYOB, go to the Banking menu and choose Banking hub.
Click Connect bank or credit card.
For the Account type, choose Bank account or Credit card account. The Set up method confirms you'll be setting up using a form which can take 1 - 2 weeks.
For the Bank, choose Westpac or Westpac Credit Cards.
Enter the bank account or credit card details.
Read the displayed information and, if you agree, select the option I confirm that.
Click Next.
On the Sign the authority form page:
Click Print authority form, then complete, sign and scan the form to your computer.
Avoid rejected applications
Check that you've completed the authority form and that you've entered your bank info in the correct format.
Click Upload authority form to open the secure upload portal.
Enter your Email address.
Upload your scanned application form (either drag and drop the form onto the page or click Browse for files to choose the file from your computer).
Click Submit Application.
How long does it take to approve my application?
The application forms take 1 - 2 weeks to be processed. If you haven't heard from us after this time, contact us.
We'll send you an email when your bank feed has been approved, or you can track the status of your bank feed application.
Once it's ready, you need to link the bank feed to the corresponding category in MYOB—see the next task for details.
2. Link the bank feed to a category in MYOB
Once you've been notified (by email) that your bank feed has been approved and the first bank feed has arrived, you'll need to link the bank feed to the corresponding category in MYOB. This will be the category in MYOB that your bank transactions will be fed into.
To link a category to the bank feed
In MYOB, go to the Banking menu and choose Banking hub. The Banking hub opens, listing all the bank feeds you have set up and their status. A bank feed that's ready to use will have a message prompting you to assign a category:
Click Add a category.
In the Add a category for an account page, choose a category from the Linked category list. This will be the category that the bank feed transactions will be fed into. You can only choose categories set up as a bank account or credit card. Learn more about categories.
Click Add to finish.
What happens next?
When your bank feed is ready, your bank transactions will automatically be fed into MYOB at the frequency specified by Westpac for your account type (check here).
You can then match those bank transactions to existing transaction records in MYOB or match them to categories. You can even set up rules to make it happen automatically. Find out all about Working with bank transactions.
The first bank feed you receive will have transactions dated from when your bank feed was approved. Any transactions that occurred while you were waiting for the bank feed to be set up won’t be included, but you can import these transactions from your bank statements.
To set up a bank feed for a Westpac account:
you need to be the online owner (this is usually the person who set up your AccountRight subscription) or an online administrator
ensure bank feeds can be set up for your account (check the list)
have your MYOB account details handy.
Your AccountRight company file doesn't need to be online to set up bank feeds, but you'll need an internet connection.
There are two parts to setting up a bank feed:
1. Apply Start the application process in AccountRight and follow the prompts. | 2. Link Once your bank feed is ready to use, choose the AccountRight account the bank feed applies to. |
1. Apply for a bank feed
Start the application process in AccountRight (Banking command centre > Bank Feeds), start the application and follow the prompts.
Go to the Banking command centre and click Bank Feeds.
If it's your first bank feed
The Manage Bank Accounts window appears. Click Get Started with Bank Feeds.
A web browser opens and you'll be prompted to sign in with your MYOB account details. You'll then see the Manage bank accounts page in the web browser version of AccountRight.
If you don't see the Banking hub, it means your AccountRight company file is not online. To set up a BNZ bank feed, you'll need to put your company file online.
If it's an additional bank feed
The Bank Feeds window appears. Click Manage Bank Accounts.
Click Add or remove a bank account.
A web browser opens and you'll be prompted to sign in with your MYOB account details. If you have multiple MYOB products or company files, select the applicable product and company file. You'll then see the Manage bank accounts page in the web browser version of AccountRight.
If you don't see the Banking hub, it means your AccountRight company file is not online. To set up a BNZ bank feed, you'll need to put your company file online.
Click Connect bank or credit card.
Select Westpac from the list of banks.
For the Set up method, select Form.
Enter the bank account or credit card details.
Avoid rejected applications
Check that you've completed the authority form and that you've entered your bank info in the correct format.
Read the displayed information and, if you agree, select the option I confirm that.
Click Next.
On the Sign the authority form page:
Click Print authority form, then complete, sign and scan the form to your computer.
Click Upload authority form to open the secure upload portal.
Enter your Email address.
Upload your scanned application form (either drag and drop the form onto the page or click Browse for files to choose the file from your computer).
Click Submit Application.
Your application will be processed within 10 business days—we'll let you know when it's ready. To check the application status, see Tracking the status of your bank feeds application.
If you haven't heard from us after this time, (click chat or scroll down for other options on the Contact Us page).
Once it's ready, you need to link the bank feed to the corresponding account in AccountRight. See the instructions below.
2. Link the bank feed to an account in AccountRight
We’ll notify you by email when your bank feed is ready to use. You can then link the bank feed to the corresponding account in AccountRight.
To link an account to the bank feed
In your company file, go to the Banking command centre and click Bank Feeds. The Bank Feeds window appears.
Click Manage Bank Accounts. The Manage Bank Accounts window appears.
This window shows the status of your bank feeds applications so you can follow their progress.Click Check/update status.
The bank feeds Log in window appears.
Sign in with your MYOB account email address and password (email address must be lowercase).
The Manage Bank Accounts window reappears. This window shows all the bank feeds you have set up and their status.
"Name not provided by bank"
If you applied for your bank feed online via Westpac Live, the Account Name on the Manage bank feeds page will display "Name not provided by bank'. Don't worry—this doesn't affect your bank feed.
In the Associated Account column, select an account from the list. This will be the account that the bank feed will be compared to. You can only select accounts set up as a bank account or credit card. Learn more about account types.
Click Use Account. The account is now linked to the bank feed.
Click OK to finish.
What happens next?
When your bank feed is ready and it's linked to an AccountRight account, you’ll be able to download and approve transactions into your company file. Check the delivery frequency for your Westpac account.
Note that the first bank feed you receive will have transactions dated from when your bank feed was approved. Any transactions that occurred while you were waiting for the bank feed to be set up won’t be included. If you want to import and reconcile transactions dated before your feed approval date, you can import a bank statement.
FAQs
How do I set up a bank feed if my company file is offline?
Setting up and managing your bank feeds is quicker and easier if your company file is online. Plus you won't need to remember to click Get Bank Transactions in AccountRight to bring in the latest feeds from your bank – this happens automatically when your file is online.
But if your AccountRight company file is not online, you can only add new bank feeds via my.myob. As well as adding bank feeds, this is where you can:
check your bank feed application status
reprint a bank feed authority (application) form
cancel a bank feed
You'll be prompted to sign into my.myob when you click Add or remove a bank account in the Manage Bank Accounts window in AccountRight.
In my.myob, go to the My Products page to add or manage your bank feeds.
How do I reprint an authorisation form?
If a bank feed has a Pending application status you can repeat the application process to download the authorisation form. You may need to do this if you’ve misplaced the form, or if it hasn’t been received by MYOB or your bank or financial institution.
If you're not already, sign in to MYOB Business at app.myob.com and open your business file.
Go to Banking > Banking hub.
Click Connect bank or credit card.
Choose the bank and choose the Form option.
Enter the account details and click through to download the form.
Print and sign the form, then upload it.
