Products
Products
MYOB Business Lite
For sole traders and small businesses with up to 2 employees.
Explore Lite
MYOB Business Pro
For growing businesses with multiple employees wanting more advanced reporting.
Explore Pro
MYOB Business Payroll Only
For businesses that need standalone payroll for up to 4 employees.
Explore Payroll Only
MYOB Business AccountRight Plus
For established businesses that want a powerful desktop and web app.
Explore AccountRight Plus
MYOB Business AccountRight Premier
For more complex businesses that need multi-currency support.
Explore AccountRight Premier
Tall Emu
Power up your sales pipeline with an end-to-end business solution.
Explore Tall Emu
Features
Invoicing
Take payments
Tax & GST
Expense management
Connect bank accounts
Payroll
Inventory management
Financial reporting
Job tracking
Online accounting
CRM
See all features
Features
Invoicing
Take payments
Tax & GST
Expense management
Connect bank accounts
Payroll
Inventory management
Financial reporting
Job tracking
Online accounting
CRM
See all features
I want to
I want to
Manage your sales and invoicing from one place
Create and send branded invoices, add fast payments, nudge late payers and track job expenses.
Get paid with MYOB
Thrive at tax time (and all year round)
Manage deductions, track GST, invite collaborators and never second guess payroll calculations again.
Manage tax with MYOB
Make things easier by integrating your apps
Connect all your business tools, sync data, link bank accounts and work from anywhere, 24/7.
Connect your tools with MYOB
No more second-guessing your sums
Make payday a breeze with automatic tax and retirement calculations, whether you’re paying one person or a whole team.
Pay employees with MYOB
Sell your best sellers with a bird’s-eye view
An accurate view of your inventory with real-time stock reports, sales monitoring and order tracking.
Manage stock with MYOB
Remove the guesswork from how you do business
Be confident in your decision-making with advanced reporting and customisable budgets.
Track performance with MYOB
Software for your most ambitious plans
With flexible features accessible from one place, MYOB simplifies business complexity to help you grow.
Scale up with MYOB

Error: "The serial number doesn't match your account"

A serial number is a unique 12-digit ID that identifies your software. MYOB provides you with a serial number when you purchase AccountRight.

What causes this message?

When putting a company file online or upgrading it, a check is done to confirm that you're entitled to perform the task. If the serial number in the company file isn't linked to the email address you’ve logged in with, you'll see this message:

35980-1

How do I fix it?

If the serial number shown in the message isn't yours, or it's an old serial number, click Change Serial Number in the error message to update it. Learn more about changing your serial number.

Also check that you're signed in to your MYOB account as an online owner or online administrator. The online owner is usually the person who purchased the AccountRight subscription. An online administrator is someone who has been invited by the owner to perform this role.

If you're not sure who has these roles in your business, or you think you're the online owner or administrator, contact product support and we'll sort it out.