Getting help

Help for this page

Get information about the page you're on, including step-by-step instructions and videos.

Take the tour (New Zealand only)

Display messages in MYOB Practice that walk you through the basics of using and navigating MYOB Practice.

Click Take the tour. The Get Started button is displayed on the bottom left of the page.

Click Get Started to see your options:

Click an option to walk through the basics of using and navigating MYOB Practice.

To hide the options, click the down arrow () icon.

To hide the Get Started button, click Show me later. Select Take the tour to show the Get Started button again.

What's new

Stay up-to-date on the latest features in MYOB Practice.

Log a support case

Use this option to submit the Support request form.

From the Product drop-down, select the area of MYOB Practice that you need support with. Select Online Partner/Connected Accounting if you're looking for support with:

your client's products

partner and practice billing queries

client subscription cancellation

moving a client file to client pays.

Live chat

Use Live Chat for AE/AO and Partner support. We support the following products in AE/AO

Practice Manager: Employees, Billing

Document Manager: Mail merge, Setup/configure, Update details

Client Accounting: Import/Export, Out of balance, Issues configuring ledgers in CA

AU Tax: Import/Export errors, Can't lodge bulk return, Stuck return

NZ Tax: Tax notices, Compliance settings,Reconciling IRD data

For other products or queries, call Support or log a case.

Community forum

Ask questions on the MYOB Community Forum or get involved in product discussions.

FAQ

Access frequently asked questions relating to system configuration, two-factor authentication and other common queries.

Contact MYOB Security

Read all about how MYOB protects your data