MYOB Partner Program

Your status tier may decrease, stay the same or increase.

• Your tier will increase immediately if you gain enough points to unlock a higher status tier.

• Your tier will either decrease or stay the same on 1 January. It will decrease if enough of your points expire and you haven't earned enough new points to maintain your current status tier. Your points balance on 31 December will determine what status tier you will hold the following year, beginning 1 January.

To maintain your status tier, you’ll need to earn the points required for the tier. Check your points balance (see Check your points and status tier below) and continue participating in activities that earn points – certifications, active client files, referrals, promotions and events (keep an eye on your Partner program newsletters.) You have until the end of each year to earn points. The points you earn from participating in the program can expire at different times:

• Events, promotions and education – one year from when you're awarded them

• Referrals – at the end of each year (31 December)

• Active client files – when a client cancels their subscription.

For example, let's say you hold the tier of Silver Partner because you have 100–159 points. There are three scenarios you might find yourself in on 1 January, depending on your points balance on 31 December.

Scenario 1:

Because your points expired throughout the year, on 31 December you now have 99 points. This isn't enough points to maintain a tier of Silver Partner (which needs 100–159 points), so on 1 January your status tier will decreases to Purple Partner for the year (which needs 0–99 points). 

Scenario 2:

Your previously-earned points expire, but you keep an eye on your points balance and continue participating in activities that earn points. On 31 December you have 100–159 points. This is enough points for a status tier of Silver Partner, so on 1 January you will keep your status tier of Silver Partner for the year.

Scenario 3:

Similar to scenario 2, your points expire, but this time you continue participating in enough activities to have 300+ points. Champion! Your status tier will increase to Diamond Partner immediately. If you've maintained these points on 31 December, on 1 January you will keep your status tier of Diamond Partner for the year.

In MYOB Practice, the Partner Hub area will display your points and your practice's status tier.

To see the points that your practice has gained and the points that have expired in Partner Hub, go to Points activity > Points history.

The points history doesn't show activity from active files. You can see total points earned from active files in the Partner Hub Overview, in the Activities summary section.

Points from different activities update in your Partner Hub at different times.

• Active file points update daily.

• Referral points for the previous month update monthly.

• Event points update within one month of the event.

• Certification points update the day after you complete the certification.

To make sure that the points you've earned are awarded to all practices you work with, you can link your my.myob accounts together. The linking account feature is designed to associate multiple accounts across different practices in MYOB Academy with the one person.

If multiple accounts from a single practice are linked, the points for that practice will be calculated as a single person, so make sure you are only linking accounts from different practices.

To link your email addresses to your MYOB Academy account

1. Log in to MYOB Academy using the account you want to use for learning.

2. Go to your Learning Dashboard and, under Quick links, click Link/unlink my accounts.
   

   

3. Under Manager user links, enter the email address you want to link to your MYOB Academy account.

4. Click Request link. You'll receive an email to verify your account.

   The email link will expire in 24 hours.

5. In the email from MYOB Academy, click the link. Your accounts will now be linked.

By linking your accounts, the points you've earned through the certifications will be allocated to all the practices you work with.

Certified Practice badges and status badges for your practice

Download your status and certification badges from Partner Hub.

1. On the left of MYOB Practice, click Practice (stack of three squares).

2. On the Overview page, click Download status badge and select the badge you want to download.

Certification badges for individuals

After you complete a certification, you’ll receive an email from no-reply@badges.myob.com with a link to your Credly badge. If you can’t see the email, check your junk folder.

To access your badge, open the email and click Accept your badge. You’ll be taken to Credly’s website. If you don’t have a Credly account, you'll need to create one.

Credly digital badges provide a secure way of storing and publishing your earned credentials, and let your customers verify that your badge is genuine.

1. On the left of MYOB Practice, click Practice (stack of three squares).

2. At the top of the page, select Points activity and select:

   • Education – to see points earned from certifications

   • Events – to see points earned from Partner Program events

   • Promotions – to see points earned from promotions.

If you've just signed up to the Partner Program, you might need to wait one day (from your sign up) for the Partner Hub to appear. During this time, you can start setting up your team and giving them access to client files.

If you're still having trouble, in MYOB Practice, click the Help button (?) in the left menu bar, select Log a support case and complete the Support request form.