Billing and account management

Make a payment

To pay the bill for your Solo subscription, you'll need to be the primary contact. This is usually the person who set up your subscription.

1. Log in to My Account and click View my bills to see your MYOB invoices, download them and make payments.

2. Click Pay now on the unpaid invoice and follow the instructions.

Change your payment details

If you pay your MYOB subscription via credit card, debit card or direct debit, the business owner (the primary contact for your MYOB business) can change these details in My Account.

1. Log in to My Account, click View payment details and click Edit.

2. Choose the payment method you're changing and enter the details for the account you want to use.

The new payment details will be used for your MYOB subscription payments, starting from your next scheduled payment. Learn more about understanding and paying your Solo by MYOB bill.

If you are having trouble changing your MYOB subscription payment details, tap the chat bubble on the bottom of the screen and ask your digital assistant. It can answer your questions or give you other help options, like chatting with one of our Community Leads.

To check your subscription status, log in to My Account and click Manage my product.

Your subscription will show as inactive if it's cancelled or suspended.

• If you cancelled your subscription within the last 30 days, you can resubscribe by logging into My Account and clicking Manage my product.

• If it's been longer than 30 days, tap the chat bubble on the bottom of the screen and ask your digital assistant. It can answer your questions or give you other help options, like chatting with one of our Community Leads.

There're two reasons you might be locked out of your account:

• Entered the wrong password too many times
  If the wrong password has been entered too many times for your email, your MYOB account will be locked for security reasons. If you've been locked out, MYOB will send you an email with instructions on how to unlock your account.

• Entered the wrong 2FA code too many times
  If you've entered the wrong 2FA code five times, your account will be locked for twenty minutes and you'll have to wait before trying again.
  
  If you can't receive 2FA codes (for example you've lost your phone), and don't have a backup code, tap the chat bubble on the bottom of the screen and ask your digital assistant. It can answer your questions or give you other help options, like chatting with one of our Community Leads.

MYOB subscription payments are usually made automatically each billing cycle via your saved credit or direct debit.

Payments can fail if you have insufficient funds or out-of-date payment details. To fix this, you can manually pay the outstanding bill or update your payment details.

To manually pay your bill or change your payment details, you'll need to be the primary contact. This is usually the person who set up your MYOB subscription.

To manually pay a bill

1. Log in to My Account, click View my bills to see your MYOB invoices.

2. Download and view the bill you want to pay.

3. Click Pay now and enter your payment details.

To update your payment details

1. Log in to My Account, click View payment details and click Edit.

2. Choose the payment method you're changing and enter the details for the account you want to use.

The new payment details will be used for your MYOB subscription payments, starting from your next scheduled payment.