Managing your MYOB account

When you purchase an MYOB subscription, or you're invited to access another person's online MYOB software, you'll be prompted to set up an MYOB account. You'll need an MYOB account to access My Account, where you can manage your subscription and business details.

Sign into your MYOB account

When you're prompted to sign in to your MYOB account, you'll need to enter the email address and password you specified when you set up your MYOB account.

You'll use these same details to access My Account or sign in to your online files. You might also need to provide them when using bank feeds, paying super (Australia only), or using another AccountRight online service.

Manage your MYOB subscription in My Account

You can manage your MYOB account by signing into My Account (myaccount.myob.com). It's your self-service portal where you can:

• View or change your MYOB subscription and payment details

• Change business address details

• Change business name

• Change contact name

• View or pay your MYOB invoices

• Cancel your MYOB subscription

Note that some account changes, such as updating your subscription or credit card details, require you to be the primary account contact for your MYOB subscription. This is typically the person who set up your MYOB subscription.

For all the details, see Your MYOB subscription and payment details

Reset your security in My Account

You can also reset your account security in My Account. This includes:

• Changing your sign-on password

• Switching your 2FA method, for example, from email to app or SMS

• Setting up 2FA on a new phone

• Viewing or regenerating a recovery code

Manage your software and users

Software updates

Software updates happen automatically in MYOB Business and AccountRight desktop (online files only). If you're an AccountRight desktop user, you just need to restart AccountRight to complete an update when prompted.

If you need to manually install:

• the latest version of AccountRight, see Getting the latest version

• an older version of AccountRight, you can get it from myob.com/support/downloads.

Invite users

You can invite users, like your staff or accounting advisor, to your MYOB business, and manage what data they can access, from within your MYOB product. To invite others, you'll need to be a user yourself, with administrator access.

Find out how to invite users.

Connect bank accounts

You can also apply to connect your bank accounts to MYOB from your product. You need to be the online owner (usually the person who set up your MYOB subscription) or an online administrator to do this.

Find out how to connect your bank accounts.

Change business ownership or details

If your business is changing, you need to update the registered licence for your MYOB software or transfer it, by filling in a change of details form. You would do this if:

• the business has changed its name

• the ownership of the business has been transferred

• the business been liquidated (either by court order or voluntarily), or

• the business owner has changed their legal name or email address.

Download and complete the change of details form (Australia | New Zealand) and then email it, along with any required documentation, to the email address at the bottom of the form.

Need some help?

If you need help accessing or managing your MYOB account, contact us and we'll lend a hand.