Key points
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This page shows issues that are frequently reported or high impact for MYOB Practice tax (NZ).
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To check for MYOB services outages and to see if Inland Revenue (IR) outages are affecting us, see our status hub.
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If you don't see an issue that you were expecting to find here, we may have moved it to the resolved issues page.
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If you're looking for a rejection error that's not listed here, try the help page about fixing errors.
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To see what features we've released, visit our what's new page.
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If you can't find your issue, you can report it: in MYOB Practice, click the Help button (?) in the left menu bar, select Log a support call and complete the Support request form.
Status key:
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Outstanding – we're investigating the issue.
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Expected behaviour – Practice tax is working as intended.
List of known issues
Summary | Details |
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Error 2373 in an IR6 when two beneficiaries or two settlors have blank IRD number fields | The following error is being incorrectly displayed: Error 2373 “IRD number is repeated for another beneficiary or settlor. Enter a valid IRD number or select ‘TIN not required’.” The error is incorrectly displayed when an IR6 has two or more beneficiaries or two or more settlors without IRD numbers, usually because they're from an overseas jurisdiction, and there's at least one other beneficiary or settlor that does have an IRD number. The error shouldn't be displaying for blank IRD number fields. Workaround Ensure you've entered a TIN, or select TIN not required in jurisdiction, then ignore the error and file the return. |
Account name missing for client's bank account | When your client has a refund, and you've refreshed their bank account into their tax return, your client's account name might be missing from the tax return.
Workaround If you want the account name to show, in myIR, delete the bank account and re-add the bank account with the account name. Then, in the tax return, Refresh bank details from myIR. |
Unable to create current year return after changing balance month | After changing balance month, the latest tax return year isn't available in the Add new window when the transitional financial year is less than 12 months.
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Filing statistics not available | MYOB Practice Tax doesn't yet have the filing statistics functionality.
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Nil assessments aren't being automatically reconciled | When you've got nil assessments, you'll still receive assessments in Unreconciled transactions. |
Quick tax calculator not available | You might still be using the quick tax calculator in desktop AE/AO tax as MYOB Practice Tax doesn't yet have a quick tax calculator.
(July 2021) |