This page shows frequently reported or high-impact issues for MYOB Practice tax. It includes current and resolved issues.
If your issue's not listed, here are some other options.
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Request support for an unlisted issue – In the MYOB Practice left menu bar, click the Help button (?) select Log a support call and complete the Support request form.
Current issues
Summary | Details |
|---|---|
Account name missing for client's bank account Area – IR issues affecting MYOB Practice tax Support ref – 00721529 Issue added – 15 July 2021 Status – Expected behaviour | When your client has a refund, and you've refreshed their bank account into their tax return, your client's account name might be missing from the tax return. This happens when there's no account name stored within myIR. Previously, IR didn't require you to enter an account name. The bank account name doesn't need to be added if you're happy to just have the client's bank account number. Workaround If you want the account name to show, in myIR, delete the bank account and re-add the bank account with the account name. Then, in the tax return, Refresh bank details from myIR. |
Unable to create current year return after changing balance month Area – Tax returns Support ref – 00726134 Issue added – July 2021 Status – Outstanding | After changing balance month, the latest tax return year isn't available in the Add new window when the transitional financial year is less than 12 months. This issue only occurs if there's a prior year return for the previous balance month. For example, a 2022 period return isn't available after changing balance month from June to March when a 2021 return exists for the same client. Workaround In myIR, prepare and file the return. |
Filing statistics not available Area – Compliance Support ref – 00630784 Issue added – April 2021 Status – Outstanding | MYOB Practice Tax doesn't yet have the filing statistics functionality. Workaround In myIR, check the EOT statistics dashboard and filing statistics. Learn more about the unfiled returns report on the IR website. |
Quick tax calculator not available Area – Quick tax calculator Support ref – 00722890 Issue added – July 2021 Issue updated – October 2024 Status – Expected behaviour | MYOB Practice doesn't have a quick tax calculator. Workaround |
Resolved issues
Summary | Details |
|---|---|
Nil assessments aren't being automatically reconciled Area – Reconciliation Issue added – May 2021 Resolved – October 2024 Support ref – 00668253 | When you've got nil assessments, you'll still receive assessments in Unreconciled transactions. Workaround You can manually reconcile the nil assessments. |
Issues when adding settlors Area – Tax returns Resolved – September 2024 Support ref – 01934874 | If you add a settlor using the contacts option and click Validate, you get the error "No settlor name has been entered. Add a name or delete the settlor." |
PIE income should be included in passive income Area – Tax returns Resolved – August 2024 | When there's PIE income in an IR7, the automatic allocation to partners or owners should include any PIE income in Other passive income instead of All other income. |
Error 2373 in an IR6 when two beneficiaries or two settlors have blank IRD number fields Area – Tax returns Support ref – 01762380 Resolved – July 2024 | The following error is being incorrectly displayed: Error 2373 “IRD number is repeated for another beneficiary or settlor. Enter a valid IRD number or select ‘TIN not required’.” The error is incorrectly displayed when an IR6 has two or more beneficiaries or two or more settlors without IRD numbers, usually because they're from an overseas jurisdiction, and there's at least one other beneficiary or settlor that does have an IRD number. The error shouldn't be displaying for blank IRD number fields. Workaround Ensure you've entered a TIN, or select TIN not required in jurisdiction, then ignore the error and file the return. |
IR4 schedular payments error Area – Tax return Resolved – July 2024 | The IR4 is showing an incorrect error message in the validation panel when the total tax on schedular payments is more than the gross schedular payments. |
Schedular payment wording Area – Tax return Resolved – July 2024 | The wording for schedular payment fields across return types is inconsistent. |
Business continuity guidance Area – Tax return Resolved – July 2024 | In an IR4, there's no information to help with answering the business continuity question. |
Schedule not opening from a tax return main form Area – Tax return Resolved – June 2024 | Clicking the amount fields in a return doesn't open the schedule Workaround You can still open the schedule from the schedule link in the main form, and the link in the Attachments and schedules panel. |
Error: Something went wrong Area – Data reconciliation Support ref – 01757358 Resolved – May 2024 | You may see an error when accessing the tax notices on the Data reconciliation page. Workaround As a workaround, access the tax notices via the individual client. |
Missing data in tax statement, tax return and schedule report Area – Tax returns Support ref – 01585958 Resolved – February 2024 | The tax statement, tax return and schedule report are missing the client name, client code and IRD number. |
Resolved issues in previous years
2023
Summary | Details |
|---|---|
Different display across return types for rental and business income Area – Tax statement Resolved – 16 November 2023 | The rental and business income isn't showing in the tax statement consistently across return types. |
IR1261 alerts and warnings Area – Tax return validations Resolved – 16 November 2023 | It's not clear that the IR1261 overseas income summary is populated from |
No warnings for incomplete IR4J and IR8J Area – Tax return validations Resolved – 16 November 2023 | There are no warnings for IR4J and IR8J when all fields are blank, or when they have a balance but no other amount. |
No warning when IR10 doesn’t balance to schedule data Area – Tax return validations Support ref. – 00628065 Resolved – 16 November 2023 | There's no warning when the "Current year taxable profit/(loss)" in the |
No IR10 warning for residential property income Area – Tax return validations Resolved – 16 November 2023 | There's no warning when residential property income exists but there's no IR10 attached. |
IR7 isn't always showing error 2039 Area – Tax return validations Resolved – 16 November 2023 | When attribution amounts have been edited and don't equal the amount of income, error 2039 isn't always shown. |
Validations aren't showing in a schedule Area – Tax return validations Resolved – 16 November 2023 | Some IR3NR and IR526 errors and warnings are shown in the main form when |
Inland Revenue (IR) transaction data duplicated Area – Data reconciliation Support ref. – 01492291 Resolved – 7 November 2023 | We've finished correcting duplicates. Update – 26 October 2023 IR have fixed the duplicate transaction issue. However, IR's fix doesn't remove any duplicates already received. We're working on a fix to correct duplicates. In the meantime, don't reconcile the duplicate transactions. Original issue Duplicate IR are investigating and working to resolve this issue. In the meantime, we've disabled the Refresh IR data button in Data reconciliation. |
Further income tax and Default provisional assessment transactions aren't being reversed Area – Data reconciliation Resolved – 14 September 2023 | Further income tax is now treated as an assessment. This means it'll be part of the total for the assessment transaction on the IR statements and won't display as a separate transaction in the Unreconciled transactions. Default provisional tax will be treated as provisional tax and won't display in the Unreconciled transactions. Both transactions will now appear in the IRD statements. This change will affect future and past data, so you may need to review some previously reconciled entries of these types. Original issue: Further income tax and Default provisional assessment transactions are |
Navigation bar not following page scrolling Area – Tax return Resolved – 24 August 2023 | When scrolling a tax return, the navigation bar on the right of the page isn't updating to show the scroll location. |
Delay in processing IR's overnight Transaction Data Services (TDS) feed Area – Data reconciliation Resolved – 14 August 2023 | There are no processing delays on the new TDS request model. Note: We're releasing this update to different groups of customers over the coming weeks. If you're still experiencing the issue, you may not have the update yet. At the end of each business day, IR processes the data for the day. Ideally, IR would send the TDS data to MYOB early the following morning, but sometimes their data processing takes longer than expected. When it's delayed, the data might not arrive until the afternoon and, occasionally, it might take longer than one business day. |
Bank account warning displays when a bank account exists Area – Tax return Support ref. – 01334391 Resolved – 1 August 2023 | If a return has a refund due and the bank account details are displayed, you'll see the validation warning Return has a refund but no bank account details have been refreshed from myIR. You'll see the warning even if you've clicked Refresh bank details from myIR. |
BSTC isn't calculating correctly when a child turns one Area – Workpapers & schedules Support ref. – 01360312 Resolved – 1 August 2023 | A child is eligible for Best start tax credit (BSTC) up until the age of one. However, the Working for families schedule isn't calculating any BSTC for a child who is less than one if there are other children and if the income is being abated. |
Handling of partner allocation in the IR526 Tax credit claim form is unclear Area – Workpapers & schedules Support ref. – 00679183 Resolved – 1 August 2023 | When some of the receipts are being allocated to the partner, it's unclear how this should be handled. |
Current year loss isn't adding to losses to carry-forward for an IR9 Area – Tax statement Support ref. – 01394343 Resolved – 1 August 2023 | The IR9 tax statement losses summary isn't printing the current year loss if there's also a loss brought forward. This results in the losses to carry-forward being understated. |
Handling of negative PIE credits is unclear Area – Tax return validations Resolved – 1 August 2023 | When negative PIE tax credits have been received via pre-pop, a return will be rejected with error 21 if the return is filed with the negative PIE tax credits. It's not clear that this data may need to be removed in this situation. |
Error 2346 shows as a warning when using the Residential property income schedule Area – Tax return validations Resolved – 1 August 2023 | When residential property interest has been claimed but the reason hasn't been selected, the validation for error 2346 incorrectly displays as a warning. It should be an error as the return will be rejected if the reason isn't selected. This only occurs when using the Residential property income schedule. |
Residential property income bright-line method warning shows for incorrect methods Area – Tax return validations Resolved – 1 August 2023 | When a return is validated, the bright-line warning shows when a Residential property income bright-line method hasn't been selected and the Residential income method is on Portfolio or Individual. The warning should only display when on Combination method and a bright-line method hasn't been selected. |
It's unclear when to answer the business continuity test in an IR4 Area – Tax return validations Resolved – 1 August 2023 | When there's a loss brought forward, Inland Revenue require the business continuity test question be completed, otherwise the return will be rejected with error 2337. This requirement is unclear. |
Error 2339 isn't displaying in an IR6 if a settlor has no settlement this year Area – Tax return validations Resolved – 1 August 2023 | When a settlor date of birth or commencement date is in the future, error 2339 doesn't display if No is selected for Is there a settlement this year. |
Negative NRWT is being calculated when interest is a loss in an IR3NR Area – Workpapers & schedules Resolved – 1 August 2023 | When an IR3NR has a loss for interest income, the NRWT is incorrectly calculating a negative NRWT. This causes an error 21 when the return is filed, as NRWT can't be negative. |
Adding associations is unclear Area – Tax return Resolved – 29 May 2023 | We've added a message to the association sections. The message explains that, if associations have been set up, the name and IRD number of each association is populated when the return is created. Original issue: |
NRWT is not calculating for Zimbabwe Area – Tax returns & schedules Support ref. – 01315529 Resolved – 29 May 2023 | When Zimbabwe is selected as the Jurisdiction of tax residency in an IR3NR, the non-resident withholding tax (NRWT) isn't calculating for interest, dividends or royalties. |
No error for a blank IR1261 Area – Tax return validations Resolved – 29 May 2023 | There's no validation advising when the IR1261 Overseas income summary is blank before filing an IR3. Filing a blank IR1261 will result in the return being rejected with error 21. |
IR3 won't create if the previous year Working for families schedule is incomplete Area – Tax returns & schedules Support ref. – 01310196 Resolved – 29 May 2023 | An incomplete Working for families schedule in the previous year will no longer stop the 2023 IR3 return from being created. A warning will now display when validating the IR3 if a child date of birth or care start date is missing from the Working for families schedule. Original issue: An IR3 won't be created if there's a Working for families schedule in the previous year with no birth dates. |
Some validations are missing or unclear Area – Tax return validations Resolved – 29 May 2023 | Some of the validations for Change of situation in an IR3 and IR3NR, and for Independent earner tax credit (IETC) in IR3 are missing or not clear. |
Some headings and subtotals aren't printing correctly Area – Tax statement Resolved – 29 May 2023 | Some of the headings and subtotals in the Tax section of the tax statement aren't printing when they should, or they're printing when they shouldn't. This can affect any return. |
Refunds section is hidden when there's an error Area – Tax return validations Resolved – 29 May 2023 | The Refunds section will always be visible if there's an error. The validations for transfers have also been made clearer. Original issue: When a return is rejected due to an error in a transfer, the Refunds section may be hidden, making it difficult to find and fix the error. |
Incorrect interim student loan calculation Area – Tax notices Support ref. – 01250371 Resolved – 4 May 2023 | If the student load repayment was more than the loan balance, the remaining loan balance isn't being used, leading to overpayment. |
IR3NR rejected with error 21 Area – Tax return Support ref. – 00727260 Resolved – 1 May 2023 | When you file an IR3NR, an incorrect value can be sent for the Total tax deductions field under Income with tax deducted from summary of income. You can't see the incorrect value in the return, but filing a return with NZ income with tax deducted schedules can cause a rejection with error 21. |
Missing IR transactions Area – Data reconciliation Support ref. – 01269990 Resolved – 12 April 2023 | Transactions that exist in myIR may not be displayed in the IR statements or Unreconciled transactions sections of the Data reconciliation page. |
Inland Revenue (IR) transaction data duplicated Area – IR issues affecting Data reconciliation Support ref. – 01262931 Resolved – 5 April 2023 | Update – 30 March 2023: We've finished fixing the issue. Update – 23 March 2023: We're deleting IR duplicates. If you've created MYOB transactions or voluntary adjustments as a workaround, you need to delete these transactions and adjustments so that you're not left with incorrect data. Update – 22 March 2023: IR have fixed the duplicate transaction issue so we've re-enabled the Refresh IR data button. However, IR's fix doesn't remove any duplicates already received. We're working on a fix to correct duplicates. Original issue: Duplicate transactions are being sent by IR, causing the Unreconciled transactions table to incorrectly show an extra row of data. This can affect assessments, payments or transfers.IR are investigating and working to resolve this issue. In the meantime, we've disabled the Refresh IR data button in Data reconciliation. |
Donation deduction claimed amount not being limited Area – Tax returns Support ref. – 01154955 Resolved – 3 April 2023 | If a donation deduction is being claimed in an IR4 company return, the claimed amount was not limited to the amount of income. You'll now see a new field displaying the amount that can be claimed. |
Best start tax credit (BSTC) entitlement in the Working for families schedule calculating incorrectly Area – Tax returns Support ref. – 01241926 Resolved – 3 April 2023 | BSTC entitlement in the Working for families schedule was calculating incorrectly when: - the abatement is being applied - there's more than one child, and - one child less than one year old. We’ve also modified the schedule to show the BSTC entitlement before abatement as well as after. |
Provisional tax notices aren't including amount due for interim Student loan Area – Tax notices Support ref. – 00727260 Resolved – 27 February 2023 | When an interim Student loan (SLS) amount is due, the amount isn't being included in provisional tax notices. |
Incorrect IR8 and IR9 rates in tax notices when reconciling IR assessments Area – Tax notices Support ref. – 01004684 and 01014978 Resolved – 10 February 2023 | When you receive an IR assessment and click Add MYOB transaction in Data reconciliation or when preparing the Tax notices, the calculation would sometimes use the wrong tax rate for Māori authorities and Clubs or societies. |
2022
Summary | Details |
|---|---|
Error 21 for incomplete shareholder, beneficiary, settlor, or partner or owner details Area – Tax return validations Resolved – 15 November 2022 | We've added and changed validation warnings and errors to help you complete these sections. For an IR6, these validations will appear if you've started filling in a beneficiary or settlor section regardless of whether it is required. Original issue: When you validate, an error won't show if you've not completed all the required fields in the following sections: - shareholder (IR4) - beneficiary (IR6) - settlor (IR6) - partner or owner (IR7). If you file the return without filling in the required fields, you'll get error 21. |
Error 21 for incomplete transfer details Area – Tax return validations Resolved – 15 November 2022 | We've added and changed validation warnings and errors to help you complete the transfer section. Original issue: When you validate, an error won't show if you've not completed all the required fields in a transfer section. If you file the return without filling in the required fields, you'll get error 21. |
Additional provisional tax to pay line isn't printing if next years provisional tax is estimated Area – Tax statement Support ref. – 01000940 Resolved – 15 November 2022 | When you prepare a return before the final provisional tax instalment is due, an additional line should print on the tax statement that shows how much of the current years provisional tax is still due on the final provisional tax due date. When next years provisional tax is estimated, the line is not printing. |
Transfers received schedule doesn't show the correct tax type the transfer came from Area – Workpapers & schedules Support ref. – 00962205 Resolved – 15 November 2022 | In the Transfers received schedule, the tax type will now display the correct source. If no source can be identified, such as for a transfer manually entered in Data reconciliation, then Transfer will display. Also, a period column has been added. Original issue: The Transfers received schedule always shows the tax type as Income tax regardless of where the transfer was received from. |
Overseas income schedule calculating negative tax credit Area – Workpapers & schedules Resolved – 15 November 2022 | A negative overseas tax credits claimable amount is being calculated when: - an IR3 or IR4 has negative overseas income, and - there is positive income in the return that is more than the overseas income. This is incorrect and will cause an error 21 to be received if the return is filed with the negative tax credit. |
IR shutdown Area – IR issues affecting MYOB Practice tax Resolved – 7 November 2022 | IR has announced that it'll shut down its systems over the weekend beginning Saturday 8 October. This will affect MYOB Practice's connection to IR. |